Thank you for shopping at Ruby Exposure. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a simple return and refund process, subject to the following terms:

Returns

• If you are not completely satisfied with your purchase, you may return the product within 14 days from the date of delivery.
• To be eligible for a return, the product must be in new, unused condition, and in its original packaging.
• Return shipping costs are the responsibility of the customer unless the product is damaged or defective.
• Products that are not eligible for return include: used products, products without packaging, and items marked as final sale.

Refunds

• Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund request.
• If your return is approved, a refund will be processed, and the amount will be refunded to you via your original payment method (Cash on Delivery).
• Refunds will be processed within 7-10 business days after approval.

Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 7 days of delivery. We will either offer you a replacement or a full refund based on the condition of the item.

How to Return a Product

1. Contact our customer support team at [email protected] to request a return authorization.
2. Pack the product securely and send it to the return address provided by our support team.
3. Once we receive the returned item and confirm its condition, we will proceed with the refund process.

If you have any questions or need assistance, please don’t hesitate to Contact Us at [email protected]